Microsoft Power Virtual Agents: a first look
April 1st, 2021Microsoft Power Virtual Agents empowers subject matter experts throughout organisations — including those in customer service, sales, marketing, finance, and HR — to develop virtual agents using a guided, no-code graphical interface.
No-code chatbot creation for business users
The platform enables subject matter experts to create virtual agents without the need for data scientists or developers. Using a point-and-click interface, teams can build conversational agents that handle customer service questions and other types of external or internal inquiries.
Freeing staff for higher-value work
By enabling virtual agents to handle routine queries, organisations can redirect staff attention to more sophisticated responsibilities. Announced at MS Ignite, Power Virtual Agents represents Microsoft's push to democratise AI tooling across the enterprise. The Arinti team evaluated the platform and created a summary and demonstration of its capabilities.
Explore more
3 Different Flavors For Building Chatbots With Microsoft
Microsoft offers three tools for building chatbots: Power Virtual Agent (no-code), Bot Framework Composer (low-code), and Bot Framework SDK (full flexibility). Here's how they compare and who each one is for.
Chatbot human handover with Microsoft Teams
How Arinti enables seamless handover from chatbot to human agent through Microsoft Teams integration.
Alterations – A Hidden Gem In QnA Maker
QnA Maker's alterations feature lets you define synonym lists via the API — reducing training effort and improving accuracy, especially for non-English languages with fewer pre-trained synonyms.
Related Cases
GenAI-powered virtual assistant for citizen services
AI-powered virtual assistant for citizen services - the first GenAI-powered chatbot on a Flemish municipal website, combining conversational AI with semantic search to answer citizen questions in plain Dutch, directly from the city's own content.
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Chatbot Bertje - digital citizen services for the City of Roeselare
Chatbot Bertje answers citizen questions for the City of Roeselare across all municipal domains, 24/7 — built with a database of 1,000 questions, NLP-based training, and automatic routing to the city's complaint handling system. Live since October 2019.
