Microsoft Power Virtual Agents: a first look

Microsoft Power Virtual Agents, now in preview, is a new offering that enables subject matter experts in your organization – such as customer service, sales, marketing, finance, or HR – to easily create virtual agents using a guided, no-code/low-code point-and-click graphical interface without the need for data scientists or developers. Customer service questions and other types of external or internal inquiries at an organization can be serviced by a virtual agent, freeing up staff to focus on more complex tasks.

Microsoft Power Virtual Agent was recently announced at MS Ignite. We’ve made a short summary and demo of the tool.