Chatbot working together with RPA bot: a game changer!
We recently teamed up with the guys at Roborana for the InQbet Robotics and AI Hackathon organized by Procter & Gamble. The idea for this P&G hackathon was to challenge an audience of tech experts specialized in Robotics with some real-case scenarios. Together with the Roborana team, we took up the challenge to make a virtual and intelligent receptionist that could welcome P&G visitors and handle the manual and repetitive check-in procedures. An ideal scenario to combine a chatbot with a RPA bot. We had only a few days to build a chatbot and automate the back-end tasks like informing the host about the arrival, printing a badge and generating a WiFi access code.
To face this challenge together with the team of Roborana was perfect due to their experience with RPA. This meant that they could focus on automating the ‘back-end’ process — handling the interactions with the different P&G applications to register the visitor and printing the badge — while we could concentrate on a Robot or Chatbot to interact with the visitor and collect all the necessary information. The next step was to combine the two technologies (RPA & Chatbots) so that we could streamline the E2E process. We succeeded to activate the RPA bot, once the information, such as name and phone number, is collected by the chatbot. After triggering the RPA bot, the bot is able to automatically handle and finish the check-in request.
In a short amount of time, we successfully created a powerful demo and presented this on the closing event of the P&G hackathon. Our automated process clearly showed the high potential of combining the two technologies and won the price for the best demo.
The demo can be viewed in the video below.
Participating in this Hackathon learned us a lot about the connection and communication between a Chatbot and RPA robot. It gave us a ton of ideas for future projects using both technologies.
This article is a slightly modified version of the original article, posted on the Roborana blog: https://medium.com/roborana/intelligent-receptionist-6c53f7da9790
This blog was originally published here.